What does managed IT support cost?

Our managed plans range from £95 to £160 per user per month depending on the level of cover. That price is all-inclusive: helpdesk, on-site visits, device management, Microsoft 365 licensing, security awareness training and quarterly reviews. No surprise invoices. If a monthly plan isn't right for you yet, ad-hoc support is £65 + VAT per hour.

What's actually included in your plans?

Unlimited helpdesk support, on-site callouts, proactive monitoring and patching across every device, Microsoft 365 licences, simulated phishing tests and security training through KnowBe4, monthly reporting, and a quarterly business review where we look at what's coming next rather than just what went wrong.

How fast do you respond when something breaks?

Most tickets are picked up in under 15 minutes during business hours, by a person who knows your business and your systems. No ticket queues that go quiet for two days, no script-reading.

Do you support Macs as well as Windows?

Yes, both, properly. We manage Apple devices with Jamf and Windows devices with Microsoft Intune under the same contract. Plenty of IT companies claim to support Macs and then quietly treat them as a nuisance. Apple support is one of the main reasons businesses move to us.

We already have an IT provider. Is switching a hassle?

Not for you. We handle the whole handover directly with your outgoing provider: passwords, licences, documentation, the lot. Then we audit every device and fix what we find. Most businesses are fully moved over in two to four weeks without downtime, and there's no long contract at our end either - our plans are monthly rolling.

Who is HeyIT best suited to?

Businesses with roughly 5 to 50 staff that depend on their technology but don't need a full-time IT person. We work with professional services firms, schools, print and production businesses, and growing companies across Edinburgh, Glasgow, Manchester and London.

How much does IT support cost in Glasgow?

Glasgow businesses pay the same as everyone else with us: managed plans from £95 to £160 per user per month, covering helpdesk, on-site visits, device management, Microsoft 365 licences, security awareness training and quarterly reviews. One predictable monthly figure. Ad-hoc help is £65 + VAT per hour if you're not ready for a plan.

Are you actually based in Glasgow?

We're based in Edinburgh, under an hour away, and we're in Glasgow regularly. We already carry out on-site work in the city centre, including for retail sites on Buchanan Street. For a Glasgow business that means remote help within minutes and someone at your door the same or next day when it's needed.

Is support remote or in person?

Both. Around nine in ten issues are sorted remotely on the spot. When hardware needs hands on it, we travel through to you, and those visits are part of the plan rather than a bolt-on charge.

Can you manage our Macs and our Windows machines?

Yes, under one agreement. Apple devices run through Jamf, Windows devices through Microsoft Intune, and your Microsoft 365 setup sits alongside. Mixed offices are our sweet spot, and proper Apple support is rare among Glasgow IT providers.

How long do we wait for a response?

During business hours, most tickets get a human response within 15 minutes. You'll deal with a small named team who know your systems, not whoever picks up next in a queue.

What kind of Glasgow businesses do you suit?

Companies with around 5 to 50 staff: professional services, print and production, retail and growing firms that rely on their technology but can't justify an in-house IT hire. Plans are monthly rolling, so we earn the work every month.

How much should a Manchester business budget for IT support?

Between £95 and £160 per user per month for fully managed support, depending on cover level. That includes helpdesk, device management across Apple and Windows, Microsoft 365 licences, phishing training through KnowBe4, reporting and quarterly planning reviews. Hourly support is £65 + VAT.

You're based in Scotland. Can you really support us in Manchester?

Yes. We're headquartered in Scotland with an office in Manchester, so you get both remote and in-person IT support locally. Day-to-day issues are fixed remotely within minutes, and when something needs a person in the room, we come to you. Manchester isn't an outpost for us, it's one of our main cities alongside Edinburgh, Glasgow and London.

What do we get for the monthly fee?

Everything in one place: unlimited helpdesk, proactive monitoring and patching, Microsoft 365 licensing, security awareness training with simulated phishing, monthly reports and a quarterly review that looks forward rather than back. No surprise line items.

Do you handle Apple as well as Microsoft?

Properly, yes. Jamf for Apple estates, Intune for Windows, one contract for both. If your Manchester office runs MacBooks alongside Windows laptops, you don't need a second provider to cover the Apple half.

How quickly do you pick up issues?

Typically within 15 minutes during business hours, and from a person who already knows your setup. We measure ourselves on how fast things get fixed, not how fast a ticket gets acknowledged.

What does switching to you involve?

We speak to your current provider directly and take over passwords, licences and documentation, then audit every device and close the gaps. Most Manchester businesses are fully across in two to four weeks with no downtime, and our plans are monthly rolling, so there is no tie-in.

How much does business IT support cost in London?

London IT providers often charge a premium for the postcode. Our pricing is the same nationwide: fully managed support from £95 to £160 per user per month, all-inclusive of helpdesk, device management, Microsoft 365 licences, security training and quarterly reviews. For many London businesses that's a meaningful saving for the same or better service.

Can an Edinburgh-based company support our London office?

Yes, and it's more common than you'd think. Almost all day-to-day support happens remotely regardless of where your provider sits, and we arrange on-site visits for projects and installations. We support sites across the UK, so a London postcode is no different to us than one in Leith.

What's included in a managed plan?

Unlimited helpdesk, proactive monitoring and patching of every device, Microsoft 365 licensing, simulated phishing and security awareness training through KnowBe4, monthly reporting and a quarterly business review. One monthly fee, nothing hiding in the small print.

Do you support Apple devices?

Yes, it's one of the main reasons companies choose us. We manage Macs, iPhones and iPads through Jamf and Windows devices through Intune, all under one agreement. London's creative and professional firms tend to run mixed fleets, which is exactly what we're set up for.

What about response times?

Most tickets get a response within 15 minutes during business hours, from a named team who know your business. No offshore queue, no "your call is important to us".

Who is HeyIT right for in London?

Firms with roughly 5 to 50 staff, especially professional services and creative businesses running Apple or mixed environments, that want a proper IT partner without London agency pricing. Plans are monthly rolling, so we're only ever as good as last month's service.

Thomson Print & Packaging: Transforming IT for Efficient Production

Jul 15
4 min read

Updated: Aug 17

Understanding the IT Challenges in Print and Packaging

Thomson Print & Packaging is a small to medium manufacturer that relies on a combination of production machinery, software, and a stable network to keep orders flowing through the factory. When they moved to their current site, the IT setup was chaotic. This mess caused significant problems on the shop floor.

https://vimeo.com/1208838639/5296d6e347?share=copy&fl=sv&fe=ci

Sales Director Barry Thomson had worked with several IT companies over the years. Some were helpful initially, but slow responses and a lack of ownership meant systems and machines could be down for a day or more. Barry wanted an IT partner who could respond quickly and understand the impact of a stalled machine on production.

The Challenge – IT That Interrupts Print Jobs

Print and packaging operations face unique IT challenges compared to typical office environments. Here are some key issues:

Networks serve both staff and print machinery, often built up over years.
IP clashes and awkward configurations can prevent devices and machines from communicating.
Old cabling and ad-hoc connections make faults difficult to trace.
Many IT providers treat the production floor as secondary to the office.

At Thomson Print & Packaging, network issues caused machines to stop communicating, leading to job pauses. Staff spent time troubleshooting instead of focusing on throughput and meeting customer deadlines.

Barry needed a partner who could:

Work confidently across both the office network and the print floor.
Respond quickly when production was at risk.
Own the problem from the first call through to resolution.

The Solution – Local IT Support That Understands Print And Packaging

Barry chose HeyIT as their managed IT provider to improve internal connections and support both the office and print floor.

The first step involved cleaning up the network. This allowed faults to be identified and fixed without guesswork. With Thomson Print & Packaging operating in both software and hardware, HeyIT focused on ensuring stable communication between machines, production systems, and office users.

Previously, when IP addresses conflicted, machines would stop communicating. They would remain idle until someone internally could resolve the issue. HeyIT took on this responsibility, quickly identifying and fixing conflicts so print jobs could continue.

Barry explains that the most significant change has been the assurance that when something breaks, it will be addressed promptly and not left unresolved.

Day-To-Day Impact On The Print Floor And Office

Barry highlights the difference in everyday support. He regards the HeyIT helpdesk as one of the best he has encountered during his time at Thomson Print & Packaging.

What stands out is:

Quick responses when machinery or systems fail.
Clear communication about when a fix will take time.
Consistent follow-through until the issue is fully resolved.

For a small to medium print and packaging business, this level of attention and clarity marks a significant improvement from the previous “we’ll get to you when we can” approach. It has become integral to how Thomson Print & Packaging operates both on the print floor and in the office.

Barry appreciates that HeyIT is transparent about technical details and proactive in preventing long-term problems. They don’t just step in when something is already broken. Working with a motivated, younger team has instilled confidence that every account matters, not just the largest contracts.

Results For A Print And Packaging Environment

Since partnering with HeyIT, Thomson Print & Packaging has experienced:

Reduced downtime for print machinery and core systems.
Faster identification and resolution of network and IP clashes.
Clear communication regarding incidents and planned changes.
A more predictable IT setup across both the office and print floor.

Barry describes the experience with HeyIT as a breath of fresh air. He encourages any business considering them as an IT consultant or supplier to proceed without hesitation.

The Importance of Proactive IT Management

In today's fast-paced production environment, proactive IT management is crucial. A well-functioning IT system ensures that machines operate smoothly, reducing the risk of costly downtimes. By addressing potential issues before they escalate, businesses can maintain productivity and meet customer demands effectively.

HeyIT understands the unique needs of print and packaging businesses. They offer tailored solutions that keep IT systems running efficiently. This proactive approach helps businesses focus on their core operations without the constant worry of IT interruptions.

If Your Print Floor Slows Down When Your IT Stumbles, It’s Time To Talk

If you run a print and packaging business or any operation with a production floor, you know that every minute a machine sits idle incurs costs. Old wiring, unclear diagrams, and slow support can quietly increase the likelihood of stoppages that could have been avoided.

HeyIT collaborates with print and packaging businesses and other production-focused companies to optimise their IT and networks. They ensure that machines, systems, and people can keep moving. From cleaning up cabling and resolving IP clashes to providing ongoing support and on-site visits, the focus is on maintaining a smooth workflow rather than constantly firefighting.

Book A Call About Your Print And Packaging IT

If your print floor or packaging line struggles with IT issues that slow everything down, book a call with HeyIT to discuss your needs.

Book a Free Consultation