What's actually included in your plans?

Unlimited helpdesk support, on-site callouts, proactive monitoring and patching across every device, Microsoft 365 licences, simulated phishing tests and security training through KnowBe4, monthly reporting, and a quarterly business review where we look at what's coming next rather than just what went wrong.

How fast do you respond when something breaks?

Most tickets are picked up in under 15 minutes during business hours, by a person who knows your business and your systems. No ticket queues that go quiet for two days, no script-reading.

Do you support Macs as well as Windows?

Yes, both, properly. We manage Apple devices with Jamf and Windows devices with Microsoft Intune under the same contract. Plenty of IT companies claim to support Macs and then quietly treat them as a nuisance. Apple support is one of the main reasons businesses move to us.

We already have an IT provider. Is switching a hassle?

Not for you. We handle the whole handover directly with your outgoing provider: passwords, licences, documentation, the lot. Then we audit every device and fix what we find. Most businesses are fully moved over in two to four weeks without downtime, and there's no long contract at our end either - our plans are monthly rolling.

Who is HeyIT best suited to?

Businesses with roughly 5 to 50 staff that depend on their technology but don't need a full-time IT person. We work with professional services firms, schools, print and production businesses, and growing companies across Edinburgh, Glasgow, Manchester and London.

How much does IT support cost in Glasgow?

Glasgow businesses pay the same as everyone else with us: managed plans from £95 to £160 per user per month, covering helpdesk, on-site visits, device management, Microsoft 365 licences, security awareness training and quarterly reviews. One predictable monthly figure. Ad-hoc help is £65 + VAT per hour if you're not ready for a plan.

Are you actually based in Glasgow?

We're based in Edinburgh, under an hour away, and we're in Glasgow regularly. We already carry out on-site work in the city centre, including for retail sites on Buchanan Street. For a Glasgow business that means remote help within minutes and someone at your door the same or next day when it's needed.

Is support remote or in person?

Both. Around nine in ten issues are sorted remotely on the spot. When hardware needs hands on it, we travel through to you, and those visits are part of the plan rather than a bolt-on charge.

Can you manage our Macs and our Windows machines?

Yes, under one agreement. Apple devices run through Jamf, Windows devices through Microsoft Intune, and your Microsoft 365 setup sits alongside. Mixed offices are our sweet spot, and proper Apple support is rare among Glasgow IT providers.

How long do we wait for a response?

During business hours, most tickets get a human response within 15 minutes. You'll deal with a small named team who know your systems, not whoever picks up next in a queue.

What kind of Glasgow businesses do you suit?

Companies with around 5 to 50 staff: professional services, print and production, retail and growing firms that rely on their technology but can't justify an in-house IT hire. Plans are monthly rolling, so we earn the work every month.

How much should a Manchester business budget for IT support?

Between £95 and £160 per user per month for fully managed support, depending on cover level. That includes helpdesk, device management across Apple and Windows, Microsoft 365 licences, phishing training through KnowBe4, reporting and quarterly planning reviews. Hourly support is £65 + VAT.

You're based in Scotland. Can you really support us in Manchester?

Yes. We're headquartered in Scotland with an office in Manchester, so you get both remote and in-person IT support locally. Day-to-day issues are fixed remotely within minutes, and when something needs a person in the room, we come to you. Manchester isn't an outpost for us, it's one of our main cities alongside Edinburgh, Glasgow and London.

What do we get for the monthly fee?

Everything in one place: unlimited helpdesk, proactive monitoring and patching, Microsoft 365 licensing, security awareness training with simulated phishing, monthly reports and a quarterly review that looks forward rather than back. No surprise line items.

Do you handle Apple as well as Microsoft?

Properly, yes. Jamf for Apple estates, Intune for Windows, one contract for both. If your Manchester office runs MacBooks alongside Windows laptops, you don't need a second provider to cover the Apple half.

How quickly do you pick up issues?

Typically within 15 minutes during business hours, and from a person who already knows your setup. We measure ourselves on how fast things get fixed, not how fast a ticket gets acknowledged.

What does switching to you involve?

We speak to your current provider directly and take over passwords, licences and documentation, then audit every device and close the gaps. Most Manchester businesses are fully across in two to four weeks with no downtime, and our plans are monthly rolling, so there is no tie-in.

How much does business IT support cost in London?

London IT providers often charge a premium for the postcode. Our pricing is the same nationwide: fully managed support from £95 to £160 per user per month, all-inclusive of helpdesk, device management, Microsoft 365 licences, security training and quarterly reviews. For many London businesses that's a meaningful saving for the same or better service.

Can an Edinburgh-based company support our London office?

Yes, and it's more common than you'd think. Almost all day-to-day support happens remotely regardless of where your provider sits, and we arrange on-site visits for projects and installations. We support sites across the UK, so a London postcode is no different to us than one in Leith.

What's included in a managed plan?

Unlimited helpdesk, proactive monitoring and patching of every device, Microsoft 365 licensing, simulated phishing and security awareness training through KnowBe4, monthly reporting and a quarterly business review. One monthly fee, nothing hiding in the small print.

Do you support Apple devices?

Yes, it's one of the main reasons companies choose us. We manage Macs, iPhones and iPads through Jamf and Windows devices through Intune, all under one agreement. London's creative and professional firms tend to run mixed fleets, which is exactly what we're set up for.

What about response times?

Most tickets get a response within 15 minutes during business hours, from a named team who know your business. No offshore queue, no "your call is important to us".

Who is HeyIT right for in London?

Firms with roughly 5 to 50 staff, especially professional services and creative businesses running Apple or mixed environments, that want a proper IT partner without London agency pricing. Plans are monthly rolling, so we're only ever as good as last month's service.

How Much Does IT Support Cost in Edinburgh? (2026 Guide)

Jul 28
3 min read

Most IT companies in Edinburgh won't put a price on their website. You have to fill in a form, sit through a discovery call and wait for a quote. We think that's daft, so here are the real numbers.

The short answer

Fully managed IT support in Edinburgh typically costs between £95 and £160 per user per month in 2026. If you just need occasional help rather than a monthly plan, expect to pay £60 to £85 per hour, depending on the provider. Our own hourly rate is £65 + VAT.

That per-user range is wide because "IT support" can mean very different things. At the bottom end you usually get a helpdesk and not much else. At the top end everything is included: on-site visits, device management, Microsoft 365 licensing, security training and someone actually planning your IT rather than just patching it.

What moves the price

How much is included. The biggest one. Some providers quote a low monthly figure, then bill separately for on-site visits, projects, licensing and anything they can call "out of scope". Others, like us, put everything in one number. Always compare what is in the price, not the price.

Apple, Windows or both. Plenty of Edinburgh IT companies quietly treat Macs as a nuisance. Proper Apple management (through Jamf) alongside Windows management (through Microsoft Intune) takes real tooling and experience, and providers who do both well are rare. If your office runs MacBooks next to Windows laptops, expect to pay for that capability, and be suspicious of anyone who says they'll "figure it out".

Security and compliance. Phishing training, simulated tests, Cyber Essentials certification support and proper backup checks all add value and cost. If a quote looks cheap, security is usually what is missing.

Contract length. Some providers discount in exchange for a 3-year tie-in. We'd rather stay on monthly rolling terms and earn the work every month.

The three common pricing models

Per user per month. The standard for managed support. Predictable, scales with your team, and the provider is motivated to stop problems happening because fixing them costs the provider, not you.

Pay as you go (hourly). Fine for very small setups or one-off jobs. The catch: your provider earns more when things break, and nobody is watching your systems between calls.

Block hours. You pre-buy a bundle of hours. Feels flexible, but in practice it's pay-as-you-go with a gift card, and the same incentive problem.

For anything beyond about five staff, per-user monthly pricing almost always works out better value once you count the licensing, the security work and the downtime you avoid.

What should be included for £95 to £160 per user

Use this as a checklist against any Edinburgh quote:

Unlimited helpdesk support during business hours
On-site callouts included, not billed as extras
Proactive monitoring and patching of every device
Microsoft 365 licensing
Apple and Windows device management (Jamf and Intune)
Security awareness training with simulated phishing tests
Monthly reporting
A quarterly review that plans ahead, not just a fault log

If a provider can't tell you within a minute which of these are included, that tells you something.

Questions worth asking any provider

What's your typical response time, in minutes, during business hours? (Ours: most tickets picked up in under 15 minutes.)
What exactly is not included in the monthly fee?
Do you manage Apple devices properly, or just tolerate them?
What's the contract term, and what does leaving look like?
Who answers the phone, a named team or a call centre?

What we charge

Our managed plans run from £95 to £160 per user per month, all-inclusive, on monthly rolling terms. Ad-hoc support is £65 + VAT per hour. We work with Edinburgh businesses with roughly 5 to 50 staff, mostly professional services and growing companies, including MacLean and Bruce, Thomson Print and Packaging and Erskine Stewart’s Melville Schools.

If you want to see how your current quote or contract compares, send it over and we'll tell you honestly what's good about it and what's missing. No hard sell, plans are monthly rolling anyway, so the pressure is on us to be good, not on you to commit.

Get in touch or read more about IT support in Edinburgh.