Meet the Team

Maxwell McKay

Maxwell is the CEO and founder of HeyIT, leading the company since its inception in March 2021. With a passion for technology that began in his childhood, Maxwell has been creating websites and supporting local businesses' IT needs for many years. His vision and dedication have been instrumental in starting and growing HeyIT to its current size, all while he pursued a full-time degree at the University of Aberdeen. Maxwell's entrepreneurial spirit and commitment to excellence continue to drive HeyIT's success, making him a pivotal figure in the company's journey and achievements.

Jamie Glendinning

Jamie is our Lead IT Helpdesk Technician at HeyIT, responsible for delivering prompt, reliable support to our clients. He focuses on resolving tickets efficiently to minimise disruption to day-to-day business operations. Jamie has a strong technical foundation and a practical, hands-on approach to IT support, with experience across user support, device troubleshooting, and cloud services. He is skilled in Jamf and Microsoft 365 management, making him a key part of our helpdesk operations. Jamie’s attention to detail and commitment to client service help ensure our customers receive consistent, high-quality IT support.

Sam Barry

Sam is an IT Helpdesk Technician at HeyIT, supporting our clients with day-to-day technical issues and user requests. He plays a key role in handling support tickets, troubleshooting problems, and assisting with device and software setup to keep businesses running smoothly. Sam has a keen interest in IT systems and a strong willingness to learn, bringing a positive and proactive attitude to the helpdesk. His reliable approach and focus on customer service help ensure clients receive friendly, efficient, and dependable IT support.

Archie Protsenko

Archie is our Business Development Manager at HeyIT, leading on our sales and marketing efforts to build stronger relationships and create new opportunities for the business. He is focused on improving how we communicate our services to the market, from events and outreach through to our social media and newsletter. Alongside this, Archie works closely with the team to refine our internal processes and strategy, identifying areas for growth and helping ensure HeyIT is set up to scale effectively. Archie's commitment and can-do attitude make him a valuable part of the team as we continue to grow and evolve.

Joie Padernal

Joie is our Administrative Assistant at HeyIT, providing essential support across the day-to-day operations of the business. She helps keep everything running smoothly by assisting with administration, scheduling, client communications, and internal coordination. Joie plays an important role in supporting both the technical team and our clients, ensuring requests are handled efficiently and information is well organised. Her attention to detail, reliability, and supportive approach make her a valuable part of the HeyIT team.

Frank

Frank takes his role very seriously - mainly by making sure morale stays high with strategic tail wags, surprise desk visits, and the occasional well-timed nap. As our Head of Pawsitivity, he's responsible for reminding the team to take breaks, get fresh air, and never say no to a snack. When he’s not overseeing walk schedules or monitoring treat supply levels, Frank can usually be found sunbathing near a radiator or subtly encouraging lunchtime sharing. An essential part of the HeyIT culture, Frank brings balance, joy, and just the right amount of fur to the office.