What does managed IT support cost?

Our managed plans range from £95 to £160 per user per month depending on the level of cover. That price is all-inclusive: helpdesk, on-site visits, device management, Microsoft 365 licensing, security awareness training and quarterly reviews. No surprise invoices. If a monthly plan isn't right for you yet, ad-hoc support is £65 + VAT per hour.

What's actually included in your plans?

Unlimited helpdesk support, on-site callouts, proactive monitoring and patching across every device, Microsoft 365 licences, simulated phishing tests and security training through KnowBe4, monthly reporting, and a quarterly business review where we look at what's coming next rather than just what went wrong.

How fast do you respond when something breaks?

Most tickets are picked up in under 15 minutes during business hours, by a person who knows your business and your systems. No ticket queues that go quiet for two days, no script-reading.

Do you support Macs as well as Windows?

Yes, both, properly. We manage Apple devices with Jamf and Windows devices with Microsoft Intune under the same contract. Plenty of IT companies claim to support Macs and then quietly treat them as a nuisance. Apple support is one of the main reasons businesses move to us.

We already have an IT provider. Is switching a hassle?

Not for you. We handle the whole handover directly with your outgoing provider: passwords, licences, documentation, the lot. Then we audit every device and fix what we find. Most businesses are fully moved over in two to four weeks without downtime, and there's no long contract at our end either - our plans are monthly rolling.

Who is HeyIT best suited to?

Businesses with roughly 5 to 50 staff that depend on their technology but don't need a full-time IT person. We work with professional services firms, schools, print and production businesses, and growing companies across Edinburgh, Glasgow, Manchester and London.

How much does IT support cost in Glasgow?

Glasgow businesses pay the same as everyone else with us: managed plans from £95 to £160 per user per month, covering helpdesk, on-site visits, device management, Microsoft 365 licences, security awareness training and quarterly reviews. One predictable monthly figure. Ad-hoc help is £65 + VAT per hour if you're not ready for a plan.

Are you actually based in Glasgow?

We're based in Edinburgh, under an hour away, and we're in Glasgow regularly. We already carry out on-site work in the city centre, including for retail sites on Buchanan Street. For a Glasgow business that means remote help within minutes and someone at your door the same or next day when it's needed.

Is support remote or in person?

Both. Around nine in ten issues are sorted remotely on the spot. When hardware needs hands on it, we travel through to you, and those visits are part of the plan rather than a bolt-on charge.

Can you manage our Macs and our Windows machines?

Yes, under one agreement. Apple devices run through Jamf, Windows devices through Microsoft Intune, and your Microsoft 365 setup sits alongside. Mixed offices are our sweet spot, and proper Apple support is rare among Glasgow IT providers.

How long do we wait for a response?

During business hours, most tickets get a human response within 15 minutes. You'll deal with a small named team who know your systems, not whoever picks up next in a queue.

What kind of Glasgow businesses do you suit?

Companies with around 5 to 50 staff: professional services, print and production, retail and growing firms that rely on their technology but can't justify an in-house IT hire. Plans are monthly rolling, so we earn the work every month.

How much should a Manchester business budget for IT support?

Between £95 and £160 per user per month for fully managed support, depending on cover level. That includes helpdesk, device management across Apple and Windows, Microsoft 365 licences, phishing training through KnowBe4, reporting and quarterly planning reviews. Hourly support is £65 + VAT.

You're based in Scotland. Can you really support us in Manchester?

Yes. We're headquartered in Scotland with an office in Manchester, so you get both remote and in-person IT support locally. Day-to-day issues are fixed remotely within minutes, and when something needs a person in the room, we come to you. Manchester isn't an outpost for us, it's one of our main cities alongside Edinburgh, Glasgow and London.

What do we get for the monthly fee?

Everything in one place: unlimited helpdesk, proactive monitoring and patching, Microsoft 365 licensing, security awareness training with simulated phishing, monthly reports and a quarterly review that looks forward rather than back. No surprise line items.

Do you handle Apple as well as Microsoft?

Properly, yes. Jamf for Apple estates, Intune for Windows, one contract for both. If your Manchester office runs MacBooks alongside Windows laptops, you don't need a second provider to cover the Apple half.

How quickly do you pick up issues?

Typically within 15 minutes during business hours, and from a person who already knows your setup. We measure ourselves on how fast things get fixed, not how fast a ticket gets acknowledged.

What does switching to you involve?

We speak to your current provider directly and take over passwords, licences and documentation, then audit every device and close the gaps. Most Manchester businesses are fully across in two to four weeks with no downtime, and our plans are monthly rolling, so there is no tie-in.

How much does business IT support cost in London?

London IT providers often charge a premium for the postcode. Our pricing is the same nationwide: fully managed support from £95 to £160 per user per month, all-inclusive of helpdesk, device management, Microsoft 365 licences, security training and quarterly reviews. For many London businesses that's a meaningful saving for the same or better service.

Can an Edinburgh-based company support our London office?

Yes, and it's more common than you'd think. Almost all day-to-day support happens remotely regardless of where your provider sits, and we arrange on-site visits for projects and installations. We support sites across the UK, so a London postcode is no different to us than one in Leith.

What's included in a managed plan?

Unlimited helpdesk, proactive monitoring and patching of every device, Microsoft 365 licensing, simulated phishing and security awareness training through KnowBe4, monthly reporting and a quarterly business review. One monthly fee, nothing hiding in the small print.

Do you support Apple devices?

Yes, it's one of the main reasons companies choose us. We manage Macs, iPhones and iPads through Jamf and Windows devices through Intune, all under one agreement. London's creative and professional firms tend to run mixed fleets, which is exactly what we're set up for.

What about response times?

Most tickets get a response within 15 minutes during business hours, from a named team who know your business. No offshore queue, no "your call is important to us".

Who is HeyIT right for in London?

Firms with roughly 5 to 50 staff, especially professional services and creative businesses running Apple or mixed environments, that want a proper IT partner without London agency pricing. Plans are monthly rolling, so we're only ever as good as last month's service.

Mac on the Move: Bringing Apple, Business and Better IT Support Together

48 minutes ago

4 min read

Apple devices aren't just for designers and creative agencies anymore.

More businesses are choosing Mac because they want something simple: technology that works, stays secure and doesn't constantly get in the way.

And some of the latest research behind Mac in the workplace is pretty eye-opening.

Here are the numbers worth knowing.

Apple for Business: 55% Fewer IT Support Tickets

Nobody wants to spend Monday morning trying to fix a laptop.

Slow devices, failed updates, login problems and other everyday IT issues don't just frustrate employees. They take time away from actual work.

Research from Forrester found that its modelled organisation experienced:

For a growing business, fewer IT problems can mean fewer interruptions, less downtime and more time spent getting things done.

And when something does go wrong?

That's where having unbeatable Mac IT support in Edinburgh can make a real difference.

Apple in Business: 100 Minutes of Productive Time Back Every Month

A few minutes waiting for a computer might not sound like much.

But think about it across your whole business.

Forrester's research found that employees could reclaim:

100 minutes per employee, per month

For a business with 30 employees, that's potentially around 50 hours of productive time every month.

That's more than a full working week.

All from reducing the little technology frustrations that interrupt people's day.

80% lower likelihood of a breach through a lost or stolen device

Smiling woman in a black HeyIT Technician polo holds an iPad at a wooden table, with a red HeyIT office backdrop behind her.

Then there's the big one: cyber security.

Your team might work from the office in Edinburgh, from home, on a train or from a coffee shop.

That flexibility is great, but company devices are regularly carrying or accessing valuable business information outside the office.

In Forrester's model, Mac was associated with an:

80% lower likelihood of a data breach through a lost or stolen device

The study also modelled a:

45% reduction in the likelihood of a data breach from internal and external sources

Those are significant numbers.

But buying a Mac doesn't automatically make your business secure.

Devices still need to be properly configured, updated and managed alongside things like Microsoft 365 security, identity management, access controls and cyber security awareness.

That's where proper device management becomes important.

Around £600 saved per Mac over five years?

There's also a cost argument that often gets overlooked.

Macs can sometimes be viewed as the more expensive option because businesses naturally focus on the price they pay on day one.

But the bigger question is:

What does that computer actually cost the business over its lifetime?

Forrester calculated:

$760 in total cost of ownership savings per Mac over five years

That's roughly the equivalent of £600 per device, before allowing for exchange-rate movements.

Forrester's model also found that Mac devices retained around:

30% of their original value after four years

For businesses buying several devices at a time, those lifecycle costs start to matter.

153% return on investment

When Forrester combined productivity, IT support, security, hardware, software and other benefits across its modelled organisation, the study calculated:

153% ROI

with a:

Payback period of less than 6 months

That's why the conversation around Apple in business is changing.

It's becoming less about:

"Do we want Macs?"

And more about:

"Which devices make the most sense for our people and our business?"

Hands hold an iPhone showing Settings on a wooden table.

Your whole business doesn't need to use the same laptop

And that's important.

A graphic designer in Edinburgh might need something completely different from an accountant in the Manchester.

Your sales team might work differently from your operations team.

And the person running the business probably has different requirements again.

There isn't one perfect laptop for every employee.

The goal should be giving people the right technology for their job, then making sure it's properly managed and protected.

Already using Macs in your Edinburgh business?

That's where HeyIT can help.

We provide Apple IT support for businesses in Edinburgh, helping companies manage Macs alongside the rest of their IT.

That can include:

Mac deployment and setup
Apple device management
Microsoft 365
Cyber security
Managed IT support
Ongoing help for your employees

So whether you've got three Macs or thirty, you don't need to become an Apple expert yourself.

That's our job.

Smiling heyIT technician helps a woman at a desk with computers in a bright office, with plants and shelves in the background.

Let's make your IT one less thing to worry about

Maybe you're already using Macs but aren't sure they're being managed properly.

Maybe your team is growing and your current IT setup is starting to feel a little messy.

Or perhaps you're simply considering Apple for your business and want to know whether it actually makes sense.

You don't need to have all the answers before getting in touch.

That's what the conversation is for.

Have a chat with the HeyIT team and tell us what's working, what's frustrating you and what you'd like your technology to do better.

We'll help you understand your options, without unnecessary jargon or pressure.

Better IT can start with a simple conversation.

Whether it's one question, one troublesome Mac or your entire IT setup, we're happy to have a chat and point you in the right direction.

Get in touch with HeyIT today and let's see how we can make IT easier for your business.

Mac support. Cyber security. Microsoft 365. Managed IT.

One local Edinburgh team to help you take care of it.

Book a Free 15 Minute Mac Consultation

Source: Statistics are based on Forrester Consulting's The Total Economic Impact™ of Apple Mac at Work, a June 2026 study commissioned by Apple. Figures relate to Forrester's composite organisation and should not be interpreted as guaranteed results for every business.