What does managed IT support cost?

Our managed plans range from £95 to £160 per user per month depending on the level of cover. That price is all-inclusive: helpdesk, on-site visits, device management, Microsoft 365 licensing, security awareness training and quarterly reviews. No surprise invoices. If a monthly plan isn't right for you yet, ad-hoc support is £65 + VAT per hour.

What's actually included in your plans?

Unlimited helpdesk support, on-site callouts, proactive monitoring and patching across every device, Microsoft 365 licences, simulated phishing tests and security training through KnowBe4, monthly reporting, and a quarterly business review where we look at what's coming next rather than just what went wrong.

How fast do you respond when something breaks?

Most tickets are picked up in under 15 minutes during business hours, by a person who knows your business and your systems. No ticket queues that go quiet for two days, no script-reading.

Do you support Macs as well as Windows?

Yes, both, properly. We manage Apple devices with Jamf and Windows devices with Microsoft Intune under the same contract. Plenty of IT companies claim to support Macs and then quietly treat them as a nuisance. Apple support is one of the main reasons businesses move to us.

We already have an IT provider. Is switching a hassle?

Not for you. We handle the whole handover directly with your outgoing provider: passwords, licences, documentation, the lot. Then we audit every device and fix what we find. Most businesses are fully moved over in two to four weeks without downtime, and there's no long contract at our end either - our plans are monthly rolling.

Who is HeyIT best suited to?

Businesses with roughly 5 to 50 staff that depend on their technology but don't need a full-time IT person. We work with professional services firms, schools, print and production businesses, and growing companies across Edinburgh, Glasgow, Manchester and London.

How much does IT support cost in Glasgow?

Glasgow businesses pay the same as everyone else with us: managed plans from £95 to £160 per user per month, covering helpdesk, on-site visits, device management, Microsoft 365 licences, security awareness training and quarterly reviews. One predictable monthly figure. Ad-hoc help is £65 + VAT per hour if you're not ready for a plan.

Are you actually based in Glasgow?

We're based in Edinburgh, under an hour away, and we're in Glasgow regularly. We already carry out on-site work in the city centre, including for retail sites on Buchanan Street. For a Glasgow business that means remote help within minutes and someone at your door the same or next day when it's needed.

Is support remote or in person?

Both. Around nine in ten issues are sorted remotely on the spot. When hardware needs hands on it, we travel through to you, and those visits are part of the plan rather than a bolt-on charge.

Can you manage our Macs and our Windows machines?

Yes, under one agreement. Apple devices run through Jamf, Windows devices through Microsoft Intune, and your Microsoft 365 setup sits alongside. Mixed offices are our sweet spot, and proper Apple support is rare among Glasgow IT providers.

How long do we wait for a response?

During business hours, most tickets get a human response within 15 minutes. You'll deal with a small named team who know your systems, not whoever picks up next in a queue.

What kind of Glasgow businesses do you suit?

Companies with around 5 to 50 staff: professional services, print and production, retail and growing firms that rely on their technology but can't justify an in-house IT hire. Plans are monthly rolling, so we earn the work every month.

How much should a Manchester business budget for IT support?

Between £95 and £160 per user per month for fully managed support, depending on cover level. That includes helpdesk, device management across Apple and Windows, Microsoft 365 licences, phishing training through KnowBe4, reporting and quarterly planning reviews. Hourly support is £65 + VAT.

You're based in Scotland. Can you really support us in Manchester?

Yes. We're headquartered in Scotland with an office in Manchester, so you get both remote and in-person IT support locally. Day-to-day issues are fixed remotely within minutes, and when something needs a person in the room, we come to you. Manchester isn't an outpost for us, it's one of our main cities alongside Edinburgh, Glasgow and London.

What do we get for the monthly fee?

Everything in one place: unlimited helpdesk, proactive monitoring and patching, Microsoft 365 licensing, security awareness training with simulated phishing, monthly reports and a quarterly review that looks forward rather than back. No surprise line items.

Do you handle Apple as well as Microsoft?

Properly, yes. Jamf for Apple estates, Intune for Windows, one contract for both. If your Manchester office runs MacBooks alongside Windows laptops, you don't need a second provider to cover the Apple half.

How quickly do you pick up issues?

Typically within 15 minutes during business hours, and from a person who already knows your setup. We measure ourselves on how fast things get fixed, not how fast a ticket gets acknowledged.

What does switching to you involve?

We speak to your current provider directly and take over passwords, licences and documentation, then audit every device and close the gaps. Most Manchester businesses are fully across in two to four weeks with no downtime, and our plans are monthly rolling, so there is no tie-in.

How much does business IT support cost in London?

London IT providers often charge a premium for the postcode. Our pricing is the same nationwide: fully managed support from £95 to £160 per user per month, all-inclusive of helpdesk, device management, Microsoft 365 licences, security training and quarterly reviews. For many London businesses that's a meaningful saving for the same or better service.

Can an Edinburgh-based company support our London office?

Yes, and it's more common than you'd think. Almost all day-to-day support happens remotely regardless of where your provider sits, and we arrange on-site visits for projects and installations. We support sites across the UK, so a London postcode is no different to us than one in Leith.

What's included in a managed plan?

Unlimited helpdesk, proactive monitoring and patching of every device, Microsoft 365 licensing, simulated phishing and security awareness training through KnowBe4, monthly reporting and a quarterly business review. One monthly fee, nothing hiding in the small print.

Do you support Apple devices?

Yes, it's one of the main reasons companies choose us. We manage Macs, iPhones and iPads through Jamf and Windows devices through Intune, all under one agreement. London's creative and professional firms tend to run mixed fleets, which is exactly what we're set up for.

What about response times?

Most tickets get a response within 15 minutes during business hours, from a named team who know your business. No offshore queue, no "your call is important to us".

Who is HeyIT right for in London?

Firms with roughly 5 to 50 staff, especially professional services and creative businesses running Apple or mixed environments, that want a proper IT partner without London agency pricing. Plans are monthly rolling, so we're only ever as good as last month's service.

Guest WiFi for Business: HeyIT & Stampede Partner Up

14 hours ago
5 min read

HeyIT & Stampede announce partnership

Guest WiFi has always been a bit of a compromise. You either get something simple that gives customers internet but tells you nothing about them, or you get something clever that captures data but is a nightmare to keep running reliably.

Most hospitality and customer-facing businesses end up settling for whatever their access points ship with, a clunky splash page, and a network that nobody really trusts.

We think you should be able to have both. Secure, properly managed WiFi and a guest network that quietly builds your marketing database every single time someone logs on.

That is exactly why HeyIT has partnered with Stampede to roll out their Guest WiFi platform, powered by the SNAPguard box, to businesses running UniFi networks across Edinburgh and beyond.

What this partnership actually means for you

Here is the simple version. Stampede builds the technology. HeyIT installs it, integrates it with your existing UniFi network, and looks after it for you. You get a guest WiFi setup that turns visitors into known, contactable customers, sitting on top of a network that is actually secure and managed by people who do this for a living.

You do not need to become a networking expert. You do not need to wrestle with RADIUS servers, captive portals or double NAT configurations. We handle all of that. You just get the results.

Turning WiFi into a growth channel

Most businesses think of guest WiFi as a cost. Stampede flips that on its head and turns it into one of the most powerful marketing tools you own.

When a customer connects, they go through a simple branded login that puts your business front and centre. That single login does a lot of work behind the scenes:

Red HeyIT guest Wi‑Fi login page on a phone, with dropdown menu open and a man wearing headphones at left. — Brandable guest WiFi login page

It grows your database automatically. Every connection captures a contact record, and it is GDPR compliant by design, so you are building your list the right way.
It tells you who your customers actually are. You capture demographic data, preferences and visit history, which means you can personalise your marketing instead of guessing.
It lets you promote and survey on the spot. You can share offers or gather quick feedback right from the login page.
It feeds straight into your CRM. All that guest data syncs automatically, ready for segmentation and automated campaigns.
It shows you what is really happening. WiFi analytics reveal your busy periods, your trends, and who your loyal and lapsed customers are.

Wi‑Fi Captive Insights dashboard showing daily session bars, 2,090 total sessions, 6,299 guests, and Export CSV.

To put some numbers on it, Great British Inns captured 19,302 contact records through Stampede guest WiFi with a 91% opt-in rate, and their automated workflows have driven 3,261 return visits (Stampede). That is the difference between WiFi that costs you money and WiFi that makes you money.

SNAPguard: the box that makes it bulletproof

This is where it gets interesting for us as an IT provider, because the marketing magic only works if the network underneath it is rock solid. That is the job of SNAPguard, the secure delivery and control layer that underpins the whole platform.

hAP ax²
A Generation 6 version of the legendary hAP ac². With PoE-in and PoE-out, much faster wireless, more RAM, and a modern CPU. The smallest fully-fledged AX router on the market! — SNAPguard powered by Stampede

SNAPguard combines a pre-provisioned, on-site gateway with a virtual cloud network. In plain English, it is a small box we install on-site, supplied pre-configured and ready to go, that gives Stampede direct control over how guest devices authenticate, connect and behave. It is currently built on MikroTik ax2 hardware running RouterOS, with larger models available for bigger or busier venues.

Here is what that box actually does for you:

Near-instant logins. It runs a full local authentication and captive portal server inside your venue, so most guests are connected in under a second, even at your busiest.
It fixes the Apple and Android login problem. By supporting DHCP Option 114 and taking full control of redirects, it resolves the auto-login issues that plague so many guest networks.
Proper enterprise security. Professional-grade routing, firewalling, VPN, VLAN segmentation, traffic shaping and WPA3 support, all baked in.
Clean network separation. Guest, staff and operational networks are cleanly isolated, so your tills, printers and CCTV are never sitting on the same network as a random customer's phone.
All guest traffic routed securely. Everything goes through an outbound VPN tunnel to the Stampede cloud, with rogue device and misuse detection that flags suspicious behaviour, bandwidth abuse and illegal activity.
It updates itself. Security patches and enhancements are delivered automatically over time, so the network gets safer without anyone lifting a finger.

SnapGuard Wi‑Fi dashboard showing Healthy status, build passed, VPN connected, port tiles, and green health checks on a beige UI

On compliance, SNAPguard is GDPR ready by design, with consent, audit logging and secure data handling, and it is aligned to enterprise security standards including ISO 27001, SOC 2 and Cyber Essentials. For any business that takes data seriously, that matters.

How it fits with your UniFi network

A lot of the businesses we work with already run UniFi, and that is exactly where this shines. SNAPguard sits alongside your existing UniFi access points and handles the authentication, security and data capture layer, while UniFi keeps doing what it does best for coverage and performance.

Technician in a black HeyIT polo checks a server rack with colorful cables using a tablet, focused in a data center. — HeyIT come on site and implement Stampede on your behalf.

We design the integration, install the SNAPguard box, segment your networks properly, and connect everything into Stampede's Mission Control so the network health and connected devices like EPOS, printers and CCTV can be monitored. You end up with one clean, secure, managed setup rather than a pile of disconnected bits.

Why partner with HeyIT to roll this out

You could buy guest WiFi technology from anyone. The reason to do it with us comes down to one thing: we make it work and we keep it working.

We install it properly. The hardware arrives pre-configured, and we handle the integration with your UniFi network, the network segmentation, and the testing, so it is right from day one.
We manage it ongoing. As your IT partner we monitor it, support it, and make sure it keeps delivering, rather than handing you a box and walking away.
We join up the dots. Secure networking, device management, Microsoft 365, cybersecurity and now data-driven guest WiFi, all from one team that understands how your business actually runs.
We are local and we are accountable. When something needs attention, you are dealing with people you know, not a faceless helpdesk in another time zone.

This is a win on both sides. You get a marketing engine and a secure network in one install, and you get the peace of mind that comes from having it looked after.

Ready to turn your WiFi into an asset?

Two iPhones showing the HeyIT and Fitness Street Edinburgh guest WiFi portals.

If you run a venue, a customer-facing space, or anywhere guests connect to your network, this is one of the easiest ways to start capturing real ROI from something you are already paying for. Secure it, and grow from it, at the same time.

Get in touch with HeyIT and we can get Stampede live on your network.

Lets Chat