At HeyIT, we are dedicated to providing innovative IT solutions that meet the unique needs of our clients. One such partnership is with The Victoria Practice, where we have implemented digital signage to enhance patient experience and streamline communication.
Who is The Victoria Practice?
The Victoria Practice is a busy GP Practice that values effective communication and patient engagement. Located in Edinburgh, they sought a solution to display important information to patients in their waiting room, ensuring everyone stays informed and engaged.
The Challenge: Improving Patient Communication
Before, The Victoria Practice would rely on traditional forms of communication methods for patients such as leaflets and black and white printouts from their own equipment. This is not only costly but would cause a lack of engagement from patients as they sat in the waiting room.
As Louise, the Assistant Manager at The Victoria Practice, shared, "When we first started working with HeyIT, Maxwell had come into the practice and catered to our needs by customising a welcome video for the digital signage." The practice needed a reliable and visually appealing way to communicate important information from the NHS and local practices to their patients. They wanted to ensure that the content displayed was relevant and specific to their patients' needs.
Our Solution: Customised Digital Signage
To address this challenge, HeyIT implemented a customised digital signage solution tailored to The Victoria Practice's requirements.
Here's how our solution helps:
Customised Content: We created a personalised welcome video and curated content that is specific to the needs of The Victoria Practice's patients. "Patient feedback we've had from our digital signage has been excellent as well because it really just does include things that are specific to every patient's needs," Louise noted.
Seamless Integration: Our digital signage integrates seamlessly into the practice's waiting room, providing a continuous stream of relevant and engaging information. This ensures patients are well-informed while waiting for their appointments. Content can now be updated remotely allowing for a full hands off experience for staff members.
Easy-to-Use Support: Louise highlighted the convenience of our help desk, saying, "The help desk is excellent. We can either call, text, or just use the log call online feature, which is really useful to have three different options." This flexibility ensures that even non-IT savvy staff can easily get support when needed.
The Results: Enhanced Patient Experience
Since implementing our digital signage solution, The Victoria Practice has seen a significant improvement in patient communication and engagement. "After working with HeyIT for just a few months, we started recommending them to others... They really do cater to everyone's individual needs, and that's what sets HeyIT apart from everyone else," said Louise. The practice looks forward to continuing their partnership with HeyIT, confident in the benefits of our customised and reliable services.
Why Choose HeyIT?
At HeyIT, we understand the importance of effective communication in healthcare settings. Our digital signage solutions are designed to be customisable, user-friendly, and highly effective in keeping patients informed. With our dedicated support and innovative approach, we help practices like The Victoria Practice enhance their patient experience and streamline their communication efforts.