Question 1

How much does business IT support cost in Edinburgh?

Accepted Answer

Fully managed IT support in Edinburgh typically costs between £95 and £160 per user per month, depending on the level of cover. At HeyIT that fee is all-inclusive: helpdesk, Microsoft subscriptions, on-site callouts, device management, security awareness training and quarterly reviews, so your monthly spend stays predictable. If you just need occasional help rather than a monthly plan, our hourly rate is £65 + VAT.

Question 2

What is the best IT support company in Edinburgh for small businesses?

Accepted Answer

Honestly, it depends on fit. HeyIT is the best choice if you have 5 to 50 staff, you're a professional services or growing business, you run Apple or a mix of Apple and Microsoft, and you want a named local team who know your setup rather than a national call centre.

Question 3

Do you support both Apple and Microsoft?

Accepted Answer

Yes, and it's the thing we're known for. We manage Apple estates with Jamf and Windows devices with Microsoft Intune, all alongside your Microsoft 365 setup, under one contract. Very few IT companies in Edinburgh do both properly. If your office has MacBooks and Windows laptops side by side, you don't need two providers. You need us.

Question 4

How quickly do you respond to IT issues?

Accepted Answer

Most tickets are picked up in under 15 minutes during business hours. You'll speak to someone on our team who already knows your business, not a call centre working from a script.

Question 5

Where in Edinburgh are you based and do you come on-site?

Accepted Answer

We're based on Colinton Road in Edinburgh, and yes, on-site visits are included in our managed plans. We regularly cover the West End, city centre, Leith, South Gyle and Edinburgh Park, plus clients across the Lothians, Fife and Glasgow.We even go up North to the Highlands, Inverness and Aberdeen.

Question 6

What's included in your managed IT support packages?

Accepted Answer

Everything you need day to day: unlimited helpdesk support, on-site callouts, proactive monitoring and patching of every device, Microsoft 365 licensing, security awareness training with simulated phishing tests through KnowBe4, monthly reporting and a quarterly business review where we plan ahead rather than just fix things.

Question 7

Can you help us get Cyber Essentials certified?

Accepted Answer

Yes. We guide Edinburgh businesses through both Cyber Essentials and Cyber Essentials Plus, from the initial gap assessment through to passing the audit. We've put HeyIT through Cyber Essentials Plus ourselves, so the advice you get is first hand, not theoretical.

Question 8

Do you require long contracts?

Accepted Answer

No. Our managed support plans are monthly rolling. We'd rather keep your business by being good at the job than by locking you into a long agreement.

Question 9

How do we switch from our current IT provider?

Accepted Answer

It's easier than most people expect, and you don't need to be technical to make it happen. First, we have a short call to understand your setup. Second, we deal with your outgoing provider directly and collect passwords, licences and documentation. Third, we audit every device and fix the gaps we find. Most businesses are fully switched over within two to four weeks, with no downtime.

Question 10

What types of Edinburgh businesses do you work with?

Accepted Answer

Mostly professional services and growing companies with 5 to 50 staff. Current and recent clients include MacLean and Bruce (luxury travel), Thomson Print and Packaging, Erskine Stewart's Melville Schools, and the Edinburgh fit-out of a Dubai family office. If your business depends on its technology but isn't big enough for an in-house IT team, that's exactly who we built HeyIT for.

Question 11

Why should I go on the monthly plan?

Accepted Answer

The main benefit of the monthly plan is simplicity and value. Everything you need is included in one straightforward package at one fixed price, with no hidden fees or unexpected costs.The plan also includes 24/7 support, so if anything goes wrong, you can contact a member of the team at any time and get the issue resolved as quickly as possible.On top of that, the monthly plan can save you up to 30% compared with purchasing all of the included products and services separately. This means you get everything you need, ongoing support, and significant savings - all in one convenient package.

Comprehensive IT Support Solutions in Carlisle for Your Business

What is it?

Why your Carlisle Business Needs IT Support

Why Carlisle businesses choose us:

HeyIT VS the Competition

Don't Believe us? Hear from our clients:

Mulholland Contracts Powers Field Teams with Samsung Knox

Day One, Done Right: Creating a Secure, Client-Ready Workspace at Dubai Family Office, Edinburgh

How HeyIT Delivered a Full Retail IT Fit-Out for a New Mango Store in Aberdeen

Frequently asked questions